Location and Shipping
We are based in Australia and currently ship to the following countries:
Australia
Canada
Ireland
New Zealand
United Kingdom
Shipping charges will be automatically calculated and added at checkout.
We offer flat-rate shipping in AUD, which will be converted into your local currency where applicable.
If you believe the shipping charge displayed is incorrect, please [Contact Us] before placing your order so we can review and confirm the amount.
Orders
You will receive an order confirmation email immediately after your order is placed, as well as additional emails each time your order status is updated.
If you do not receive these emails, please check your spam or junk folder before contacting us.
Processing Times
Orders are processed within 24 hours of payment being cleared. Once processed, your order details are forwarded to our suppliers for shipment.
Items are typically dispatched within 3–5 business days, and a tracking number will be emailed to you once your order has shipped.
Cancellations
Orders can only be cancelled if:
Payment has failed, or
The item(s) have not yet been ordered from our suppliers.
Once an order has been shipped, we are unable to cancel it. If you wish to return an item after receiving it, please refer to our [Refund & Returns Policy]
Delivery Times
Items are shipped directly from our suppliers, who are located worldwide. Please allow 1–3 weeks for delivery, depending on the destination and carrier processing times.
Expedited Shipping
If expedited shipping is available on the product listing, your order will be dispatched within 1–2 business days after your payment has cleared. Delivery times for expedited shipping will be noted on the product page or shipping information page.
Refunds and Returns
Please refer to our [Refund & Returns Policy] for information regarding returns, refunds, and exchanges.
Need Help?
Please [Contact Us] if you have any questions regarding our Shipping Policy.